Privacy Policy

1. Who we are and how to contact us

This policy covers departureboard.io for business: this website, its admin area and the screen pages it pairs. “We” means Maynard Projects Limited, the data controller. departureboard.io and DepartureBoard are trading names of Maynard Projects Limited. Registered in England & Wales. Company No. 17554182. Registered Office: International House, 66 Lavender Hill, London, United Kingdom, SW11 5RQ.

For privacy questions or requests, email [email protected].

2. Your account

You sign in with Google through Firebase Authentication, on sign-in projects separate from the departureboard.io apps. We receive an account identifier and, where Google provides them, your name, email address, whether it is verified and your profile picture. We never see your Google password. We also store the business name you give us.

3. Displays and screens

We store each display’s name, station and settings, including any venue name, message and opening hours you enter. When you pair a screen, it receives a device token that it keeps in its browser’s storage; once the screen has collected it, we keep only a one-way hash of it. We record when each screen last checked in, so the admin can show whether it is online.

A screen collects nothing about the people who look at it. It has no camera or microphone access, and runs no analytics.

4. Billing

Stripe processes subscriptions and payments, and holds your card and billing details. We do not receive your full card number. We keep your Stripe customer and subscription identifiers, the subscription’s status, the number of screens billed, and its trial, billing-period and cancellation dates, so we can run your screens and show your billing page.

5. Website analytics and technical records

The public pages, sign-in and admin use Google Analytics, which sets cookies, to measure page views and a few actions, such as starting a trial or pairing a screen. We remove Stripe checkout references from page addresses before they are sent. You can block or delete these cookies in your browser; the Service works the same without them.

Our hosting and security systems process request logs, including IP addresses, browser information and times, to deliver the Service, investigate problems and protect it from abuse.

6. Why we use it

We use account, display, screen and billing information to provide the Service under our contract with your business. We use analytics and technical records for our legitimate interests in understanding how the Service is used, keeping it working and keeping it secure. We keep billing records where the law requires us to. We do not sell personal information or use it for advertising.

7. Service providers and international processing

We use Google Cloud and Firebase for hosting, sign-in, storage and analytics, Cloudflare for delivery and security, and Stripe for payments. Each processes information under its own terms, which require it to protect the information. Some may process it outside the UK and EEA, with the transfer safeguards their terms describe. See Google’s privacy policy, Cloudflare’s privacy policy and Stripe’s privacy policy. We may also disclose information when the law requires it.

8. How long we keep it

We keep account and display information while your account is open. To close your account and delete its information, email us; we will cancel any subscription and delete the account’s information within 30 days. We keep billing and transaction records for as long as tax and accounting law requires, and Stripe keeps its own records of payments. Request logs and backups are deleted on their normal schedules.

9. Your rights

You may have rights to access, correct, delete or receive a copy of your personal information, and to object to or restrict how we use it. Email us to use them; we may need to confirm that a request is yours. You can also complain to the UK Information Commissioner’s Office.

10. Changes to this policy

We will update this page when our practices change and show the date of the latest update. If a change needs a new choice from you, we will ask for it.